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Correct Answer!
Red light at top center of screen stays lite after replacing cracked screen
Cella212
Member
‎03-29-2016 03:05 PM

After replacing a cracked BB Z10 screen the red light located at the top center of the screen stays lite. All features of the phone seem to be functioning properly. I can't find anything that even tells me the function of this light. Any ideas? (It is not the red light located to the top right of the screen)

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Correct Answer!
Re: Red light at top center of screen stays lite after replacing cracked screen
vzw_customer_support
Customer Support
‎03-31-2016 03:25 PM

Cella212 We certainly don’t want the light staying on if it is not normal. I would like to start our troubleshooting. Please complete the following; with the power on, hold the up/down volume keys until the device fully shuts down. Wait about 5 minutes, then power up normally. Keep us posted.
DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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