I was recently issued another Blackberry Tour because they couldn't fix my old one. I have a couple of personal ringtones downloaded that I transferred to the new unit. Now when I make a phone call or complete one, or even when I receive an e-mail alert, one particular ringtone starts playing and it can't be cut off. I can't figure out how to stop that feature. I never had this happen on my old BB. Does anyone know how to fix this? I've tried under options, ringtones, etc., and I just don't see anything that would help me.
Please search the forums...you'll see several post for the same question...
Pulling the battery is the only way stop it. It'll work normal for a while and then happen again. Known issue with the 5.0 software upgrade.
Thanks for the info. I pulled the battery, and it seems to be working right now. I also followed up on the "search" and have some other advice to use if that doesn't solve the problem.