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I purchased a ringtone for my Blackberry Curve from the Verizon Media Store. I received a text message that says "Content removed, your phone does not support purchasing copyrighted content. Anyone know why?
Ouch! I would call customer service and get a refund if your phone will not allow you to use the ringtone.
Then go to phonezoo, myxer, or an y of the other free sites and check out the free ringtones or use your mp3's and make your own. See if you have any more luck getting those to run on your phone. I use phonezoo and have not had any problems making and using the free stuff.