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Set up international phone, Call Forwarding Conditional -- Disconnects, can't use blackberry internet services
Awilliams1728
Newbie
โ€Ž07-12-2013 02:38 AM

Hello,

I am in South Africa and I brought my American Verizon Blackberry Bold 9930 with me, and acquired an unlock code, and have been trying to set up the phone with a local sim card and have encountered substantial problems.

The main problem is that to activate my phone, I need to dial #111* or some version of that. I also need to activate my mobile bank account by dialing some form of #[numbers]*.

I can make calls and send texts, but any time I try to do any command like that, a message pops up that says "call forwarding --conditional" and then the operation fails and the screen says "disconnected."

I'm not sure what the problem is and therefore I don't know how to fix it.

I cannot use my phone for any data or internet services, and the phone company says they can't help me because it is a problem from Verizon's side .. something about BIS (blackberry internet services) and my phone/pin needing to be de-registered. I thought i did this with Verizon already; I have an unlock code and Verizon told me "they have deleted the verizon sim card from the line."

Also, I can't check my voicemail .. when I dial my SA phone number, I get a busy tone and it disconnects.

Also, when i make outgoing calls, in the top right hand corner of the screen it says "my number: ### ### ####" and lists my American number, even though I have removed that sim card from the phone.

I want to use my blackberry as a blackberry ... with internet, data-requiring apps, bbm, and email ... and I can do none of these things. Please help!

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B33
Legend
โ€Ž07-12-2013 02:50 AM

You might give this Info a Look if you haven't already.. Hopefully it Helps http://goo.gl/X7g5I

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vzw_customer_support
Customer Service Rep
โ€Ž07-14-2013 06:24 AM

Hi Awilliams1728. I hope you're enjoying your time in South Africa. Your Blackberry has a PIN that is not associated with your SIM or the unlock process, but it for registering your Blackberry on Research In Motion's data services. You can contact our Global Team http://vz.to/YTcoyj and have your Blackberry PIN removed from our service so you can register with your overseas provider.

As for the call forwarding message, this seems to be something that is common with GSM service providers and is not something Verizon Wireless supports. Check with the service provider you're using to see if there's a control code to deactivate call forwarding, since that seems to also be why you can't check your voicemail. Although the phone was previously Verizon Wireless, we're fairly limited in support options when you're using the device on someone else's network. I'm confident we'll be able to de-register your PIN through our Global Team though.

Enjoy your trip!

Jennifer_VZW
Please follow us on twitter @VZWSupport

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