Here in the forums, a lot of users of smartphones such as the Blackberry have common questions. For example, how to update software, how to enable Java support, how to set up email, etc. A lot of these questions are asked sometimes here in the forums on an almost daily basis, especially from new Blackberry users who have never used a smartphone.
Verizon Wireless created an interactive Smartphone Resource Center that guides a user through an introduction to smartphones and helps the user make informed decisions regarding a particular smartphone. I found that the Resource Center answers many questions and even gives a interactive simulator for various smartphones. If you are a Blackberry, or other smartphone user, and have not checked out the Smartphone Resource Center, browse on over and check it out. It's worth a few minutes of time.