Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Storm 2 back button issues
mfinn
Member

My Storm 2 worked great for about a week and then I started having problems with the back button andonce in a while, end call button. Mostly it's the back button.

At times they don't want to work at all. It make take 3-4 attempts at getting them to work.

I took it back to the verizon store near me and of course it worked fine there.

But sure enough, later that day I started having the same issue.

Sometimes they work, sometimes they don't.

Anyone else have this problem?

Any fixes?

Labels (1)
0 Likes
Re: Storm 2 back button issues
JCM
Member

Hello,

 

Maybe there's a conflict with third party application.,If installed application, if any..

 

Delete from first to last at a time.. Do some testing, delete first app, 

 

and see if phone still does the same thing.

0 Likes
Re: Storm 2 back button issues
mfinn
Member

I have no other apps

0 Likes
Re: Storm 2 back button issues
Michele-VzW
Novice

mfinn wrote:

I have no other apps


 

You have not added anything to your phone?  How about ring tones, games, pictures, videos?  Have you tried to calibrate the screen?  Possibly it's a sensitivity issue, have you tried using a pencil eraser as a stylus?  I have seen a few reports of Storm users on here that are having issues similar and using a stylus has resolved the issue until a more permanent fix is released.  Let me know on these questions and we'll go from there.

0 Likes
Re: Storm 2 back button issues
JCM
Member

Hello,

 

Hey have you tried a battery pull, if so, maybe there's a bad OS 5.0 install.. after phone restart still the same, I would reccomend you wait till phone acts up, don't touch it when it's starting to do what it does, and take it to store? 

 

Hope everthing turns out great!!!

0 Likes
Re: Storm 2 back button issues
mfinn
Member

No apps.

 

I do have a stylus from my Storm 1, but why should I have to use a device like a stylus to make the product work as it should in the first place?

It's suppose to be a touch screen.

 

What is screen calibration?

 

 

0 Likes
Re: Storm 2 back button issues
mfinn
Member

I have tried the battery pull.

Doesn't resolve the issue.

 

0 Likes
Re: Storm 2 back button issues
LCromwell
Sr. Member

I would call CS at  800-922-0204, push button prompts as asked, and then when you are asked what the reason you are calling for, ask for BB tech support. You must call from another number other then the one you are calling about. They will help you either get it working or send you back to the store for a  no questions asked exchange. Depending on how long you have had it, it will either be a exchange for a new one, or a refurbished one. I know you went to the store already and had no problem there but the CC BB Tech should be able to have you wipe it and re insatll and see what happens.

Good luck.

0 Likes
Re: Storm 2 back button issues
mfinn
Member

Going into the Touchscreen it says

 

Tap Interval:  400

Hover Period: 100

Swip Sensitivity: (High) 6

0 Likes
Re: Storm 2 back button issues
Michele-VzW
Novice

OK the touch itself has nothing to do with the buttons you are talking about.  I misunderstood what we were talking about.  If you are having to push the buttons a few times then it is a hardware issue not software and you need to get a replacement.  however it will be a certified like new so I'd give it another week and see if the button loosens up any.  Otherwise it will need to be replaced.  I apologize for the confusion.

0 Likes