No need to apologise. I do apreciate any help.
The buttons in question on the Storm 2 are actually part of the screen, not like the Storm 1 which had a separate button area.
The only thing I'm having a issue is with the back button not clicking correctly all the time. Sometimes it works great 20-25 times in a row, then for some reason it won't click. I'll have to push two or three times to make it work.
When I'm trying to do this, I'm just backing out of email mostly, back out of a web page. Just normal functions for the phone.
I did go back to the store and of course it worked fine for the guy at the counter. I asked the guy if anyone else had complained about this problem and he said no one. I was the only one.
He acted like I was trying to return it and get out of the contract..
I'm not. I actually think this is a great phone and it does everything I need it for.
I'm a little leary of taking it back and getting someone else's returned phone that may have the same other other issues. ( I've heard that story a couple times).
I'm hoping it was a software or setting issue I couls deal with.
I hate going to a store to complain about a problem and not being able to recreate it and looking like a idiot.
I'd rather do that here.
I am very grateful for any help offered.
I have the same problem with the storm 2. Most of the time the back button will work and then it won't, it feels like the phone has been locked when you try to press the back button because you don't hear or feel the click. If I wait maybe 5 seconds and try the button again it works. It doesn't bother me enough to go get a replacement. There are a lot of other people who are having the same problem with the same button. If you go to crackberry.com, go to the forum for Storm 2, you will find a poll about how many people are having the same problem and it's like almost 60% of people.