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Re: Storm 2 back button issues
mfinn
Newbie
‎11-13-2009 10:52 PM

No need to apologise. I do apreciate any help.

 

The buttons in question on the Storm 2 are actually part of the screen, not like the Storm 1 which had a separate button area.

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Re: Storm 2 back button issues
JCM
Enthusiast - Level 3
‎11-13-2009 11:35 PM
Hey what's up, Well I do understand its the whole screen all together as well as others I'm sure.. But the point is buttons function? Hey why don't you do what Michelle said, give the buttons some loosen time... Or you have bad hardware...Try step one if no success, just return...Do you want something else or what!
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Re: Storm 2 back button issues
Lazaffair
Newbie
‎11-14-2009 03:42 AM

Michelle mentioned using an eraser as a stylus.  My Storm2 won't work with a stylus.  Is it supposed to?  Only a finger will push a button.

 

Jerre

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Re: Storm 2 back button issues
mfinn
Newbie
‎11-14-2009 04:16 PM
Hey what's up, Well I do understand its the whole screen all together as well as others I'm sure.. But the point is buttons function? Hey why don't you do what Michelle said, give the buttons some loosen time... Or you have bad hardware...Try step one if no success, just return...Do you want something else or what!
Not sure what you are getting at.
But the point is buttons function?
They don't and it's been two weeks.
...Do you want something else or what!
How about a product that works.
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Re: Storm 2 back button issues
JCM
Enthusiast - Level 3
‎11-14-2009 04:36 PM
hello, what I meant was do you want something else that's not storm related? Hey why don't you return. If in still in 30 days you get a new one.
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Re: Storm 2 back button issues
mfinn
Newbie
‎11-14-2009 06:42 PM

The only thing I'm having a issue is with the back button not clicking correctly all the time. Sometimes it works great 20-25 times in a row, then for some reason it won't click. I'll have to push two or three times to make it work.

When I'm trying to do this, I'm just backing out of email mostly, back out of a web page. Just normal functions for the phone.

I did go back to the store and of course it worked fine for the guy at the counter. I asked the guy if anyone else had complained about this problem and he said no one. I was the only one.

He acted like I was trying to return it and get out of the contract..

I'm not. I actually think this is a great phone and it does everything I need it for.

I'm a little leary of taking it back and getting someone else's returned phone that may have the same other other issues. ( I've heard that story a couple times).

I'm hoping it was a software or setting issue I couls deal with.

I hate going to a store to complain about a problem and not being able to recreate it and looking like a idiot.

I'd rather do that here.:smileysurprised:

 

I am very grateful for any help offered.

Thanks

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Re: Storm 2 back button issues
JCM
Enthusiast - Level 3
‎11-14-2009 10:15 PM
hey why don't you try security wipe? 1.)options 2.)security options3.)security wipe.4.)put blackberry on buttom and wipe..WARNING WILL ERASE EMAILS..I Recommended you do a back-up before wipe! I hope everything turns out great!
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Re: Storm 2 back button issues
mfinn
Newbie
‎11-14-2009 10:43 PM

Thank-you

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Re: Storm 2 back button issues
JCM
Enthusiast - Level 3
‎11-14-2009 11:05 PM
Your very welcome. Hey let us know how you doing? If solved post? Thank you.
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Re: Storm 2 back button issues
jen2004
Enthusiast - Level 3
‎11-15-2009 01:39 PM

I have the same problem with the storm 2.  Most of the time the back button will work and then it won't, it feels like the phone has been locked when you try to press the back button because you don't hear or feel the click.  If I wait maybe 5 seconds and try the button again it works. It doesn't bother me enough to go get a replacement. There are a lot of other people who are having the same problem with the same button.  If you go to crackberry.com, go to the forum for Storm 2, you will find a poll about how many people are having the same problem and it's like almost 60% of people.

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