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Storm 5.0.0.328 Update is HORRIBLE!!
mason721
Member

Since updating my phone to the 5.0.0.328 software, my phone has become almost unusable.  It frequently freezes and locks up, requiring a battery pull to reboot it.  After a few minutes of use, it locks up again. 

 

What gives, shouldn't verizon test out this software before they release it to the mass market?  Their technical support was a joke, they have nothing in their system to help me.  Only suggestion, downgrade back to the .148 software if you want to use your phone.  I'm sorry , but that is unacceptable.

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Re: Storm 5.0.0.328 Update is HORRIBLE!!
LCromwell
Sr. Member

mason721 wrote:

Since updating my phone to the 5.0.0.328 software, my phone has become almost unusable.  It frequently freezes and locks up, requiring a battery pull to reboot it.  After a few minutes of use, it locks up again. 

 

What gives, shouldn't verizon test out this software before they release it to the mass market?  Their technical support was a joke, they have nothing in their system to help me.  Only suggestion, downgrade back to the .148 software if you want to use your phone.  I'm sorry , but that is unacceptable.


 I have only one problem and that is getting the keyboard to open in Landscape mode on home screen to clear memory logs.

Other than that it runs quicker, I like the new in your face, zoom out at you,when you push an Icon.  Did you try re- installing it? That is what I would do first, and select to see details, so you are sure it has finished before you diconnect from home comp.

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Re: Storm 5.0.0.328 Update is HORRIBLE!!
mason721
Member

I've uninstalled and reinstalled about 3 times....even did a full wipe with bbsak, still freezing up

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Re: Storm 5.0.0.328 Update is HORRIBLE!!
LCromwell
Sr. Member

Call 800-922-0204 from a different phone, push promps to tech support then ask or say BB support. Have them connect you with RIM which they can do, I know I have before.

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Re: Storm 5.0.0.328 Update is HORRIBLE!!
AzCellUser
Member

Lets see; I have completely lost Wallet (by RIM) even tried to download it again and it will not show in my download folder or on the home screen although it states it is already on my phone.  It does not show in the applications.  Quickpull Lite (the free version) does not work even after battery pulls and downloading it again at least it is on the home screen that's a positive.  My emails did not work as when I updated the phone it created another account for me and I had to call Verizon to get this fixed.  Other than that it responds well, love the today layout for the home screen and no re-boots yet except when I was trying to find Wallet and get Quickpull working.

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Re: Storm 5.0.0.328 Update is HORRIBLE!!
LCromwell
Sr. Member

You are making some progress then.

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Re: Storm 5.0.0.328 Update is HORRIBLE!!
XtremeBerry
Novice

Mason I would try unistalling any apps you have added. I would do them one at a time to see which one is the culprit. There are several apps that are not compatible with the 5.0 OS's yet.

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Re: Storm 5.0.0.328 Update is HORRIBLE!!
2pt5RS
Member

I agree 100% with xtremeberry. mine has been flawless so far.

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Re: Storm 5.0.0.328 Update is HORRIBLE!!
mason721
Member

After an hour of troubleshooting with vzw tech support and RIM tech support, they are sending me out a new phone that I should have on th 28th.  Apparently, they have been getting a TON of calls with similar issues since the update came out today.  The RIM tech said the older storms have a firmware problem which makes them incompatible with the new 5.0 software.

 

Oh well, I'm getting a brand new storm, and probably a storm 2 on wednesday.

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Re: Storm 5.0.0.328 Update is HORRIBLE!!
LCromwell
Sr. Member

How old is old?

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