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Storm2 - Problem with USB Connection and Blackberry Desktop Manager
brglassman
Member

I have the Storm2 (9550) and I keep having a problem connecting to the Blackberry Desktop Manager through a USB connection.  Though the Blackberry Device Manager will always say that I am connected, most of the time the Desktop Manager software will not recognize the connection (PIN = NONE).  I have to re-install the Desktop Manager software on a daily basis to get an occasional connection which will then go away on subsequent re-connections.   Frequently when I go to connect I will also get a message that the Blackberry Device Driver did not install properly.  I am running Windows 7 Home Premium (64-bit) on my PC.  Any and all suggestions would be most appreciated.

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Re: Storm2 - Problem with USB Connection and Blackberry Desktop Manager
brglassman
Member

This is the error as shown in my system log:

 

Log Name:      Application
Source:        Application Error
Date:          11/23/2009 6:04:40 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TOSH-A305-S6898
Description:
Faulting application name: DesktopMgr.exe, version: 5.0.1.18, time stamp: 0x4a8f1751
Faulting module name: DesktopMgr.exe, version: 5.0.1.18, time stamp: 0x4a8f1751
Exception code: 0xc0000005
Fault offset: 0x000e6535
Faulting process id: 0x200c
Faulting application start time: 0x01ca6c9152d92633
Faulting application path: C:\Program Files (x86)\Research In Motion\BlackBerry\DesktopMgr.exe
Faulting module path: C:\Program Files (x86)\Research In Motion\BlackBerry\DesktopMgr.exe
Report Id: 939c0cfe-d884-11de-b341-0016383a3306
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-11-23T23:04:40.000000000Z" />
    <EventRecordID>104795</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TOSH-A305-S6898</Computer>
    <Security />
  </System>
  <EventData>
    <Data>DesktopMgr.exe</Data>
    <Data>5.0.1.18</Data>
    <Data>4a8f1751</Data>
    <Data>DesktopMgr.exe</Data>
    <Data>5.0.1.18</Data>
    <Data>4a8f1751</Data>
    <Data>c0000005</Data>
    <Data>000e6535</Data>
    <Data>200c</Data>
    <Data>01ca6c9152d92633</Data>
    <Data>C:\Program Files (x86)\Research In Motion\BlackBerry\DesktopMgr.exe</Data>
    <Data>C:\Program Files (x86)\Research In Motion\BlackBerry\DesktopMgr.exe</Data>
    <Data>939c0cfe-d884-11de-b341-0016383a3306</Data>
  </EventData>
</Event>

 

Can anyone tell me what this means and how to fix Desktop Manager?

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