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Text message as voice mail indicator?
Pat_Berry
Newbie

I just upgraded to a Tour 9630 from a BB 8830 (the first “World Phone”) and immediately ran into an annoyance.  When a new voice mail is created, my phone sees the notification as a text message.  This wouldn’t be such a big deal except that I used text messages for important work-related issues.


Does anyone know if it’s possible to set up my account and/or my Tour to be able to differentiate between “real” text messages and voice mail notifications?

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Re: Text message as voice mail indicator?
blamiya1
Contributor

Usually  you only get voicemail notifications if you have visual voicemail activated on your account. With visual voicemail, it will always send you a notification...hinting the name visual....The only way that should eliminate the text notifications for your voicemail is to disable the visual voicemail feature.

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Re: Text message as voice mail indicator?
Pat_Berry
Newbie

I've learned a little more:

 

1) Both basic and visual voice mail feature a "mail indicator" feature (http://support.vzw.com/clc/features/calling_features/basic_voice_mail.html). 

 

2) When I put my old BB 8830 back on the network, the old behavior did not return.  Instead it behaved like my new BlackBerry Tour. 

 

3) I put a Windows-based phone on my plan and learned that the voice mail indicator worked just fine – without the phone behaving as if it received a text message.

 

Is it true that text messages are used to alert the phone to the presence of a voice mail?

 

How can my account be provisioned so that a “real” text message can be differentiated from a voice mail flag?  It must be possible because I had this behavior before, but Verizon technical support hasn’t been able to find the answer yet.

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Re: Text message as voice mail indicator?
jnestell
Contributor

Notifications of a new voice mail etc are sent to the phone along the same lines of a Text message.  So I am assuming you do not have Visual Voice Mail activated on your account?

 

It is good you tried different phones because that will rule out the new phone as the culprit.  I am not aware of any settings that you can change on how the notifications of new voice mail are handled.

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