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Transfer of ringtones to a phone just replaced under warranty.
tmmysmith
Member

I just bought 4 ringtones early this month (was on my last bill).  My Blackberry Storm 2 went spastic and was replaced under warranty.  How do I get the ringtones transferred to the new phone?  Do I download them again, and get credit, or is there a way to transfer them to the new phone?

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Re: Transfer of ringtones to a phone just replaced under warranty.
KellyW_VZW
Sr. Member

Hello,

 

Thank you Community Members for providing very helpful information. It is very much appreciated.

 

You are correct, you are able to repurchase Media items purchased directly through us within the last 90-days on warranty replacements and we will credit the repurchase of these items when billed to the account.  You can contact us directly and we will be more than happy to make the adjustments.

 

For information on our Media Retrieval application, please visit the link below:

 

Media Retrieval

 

Thank you.

 

 

KellyW@VZWSupport

 

 

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Re: Transfer of ringtones to a phone just replaced under warranty.
Crackberry20
Novice

You can call Verizon but they will tell u to redownload then and call back so that they can credit your account for the song tell them it was a replacement phone because your phone stopped working 

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Re: Transfer of ringtones to a phone just replaced under warranty.
SuzyQ
Sr. Leader
Sr. Leader
If you have all your info backed up with desktop manager, they should be there. If not, as Crackberry20 said, you can re-purchase and get credit (usually on the same bill) since this was a warranty replacement.
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Re: Transfer of ringtones to a phone just replaced under warranty.
KellyW_VZW
Sr. Member

Hello,

 

Thank you Community Members for providing very helpful information. It is very much appreciated.

 

You are correct, you are able to repurchase Media items purchased directly through us within the last 90-days on warranty replacements and we will credit the repurchase of these items when billed to the account.  You can contact us directly and we will be more than happy to make the adjustments.

 

For information on our Media Retrieval application, please visit the link below:

 

Media Retrieval

 

Thank you.

 

 

KellyW@VZWSupport

 

 

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