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UPGRADE MY
PhillipsMaureen


SO VERIZON OFFERS ME AN UPGRADE, AND I ACCEPT. I ORDER THE STORM 2; IT ARRIVES ON SATURDAY. BY MONDAY I'VE SPENT OVER 3 HOURS ON THE PHONE WITH TECH SUPPORT AND ULTIMATE LOSE 5 HOURS OF TIME I HAVEN'T GOT DEALING WITH A DEVICE WHOSE PRODUCT LINE IS OBVIOUSLY NOT WHAT IS PITCHED ON THE VZ WEBSITE. HOW COULD I KNOW THIS IN ADVANCE? I COULDN'T.

 

WHY IS THE STORM 2 BAD, YOU ASK? 1) IT FROZE THE FIRST TIME I TRIED TO TAKE A PHOTO 2) LOCKED ME OUT BEFORE I'D EVER GIVEN IT A PASSWORD 3) DISPLAYED A KEYBOARD ON THE MAIN SCREEN I COULD NOT GET RID OF 4) THE ICON FOR BACKUP ASSISTANT WAS UNRESPONSIVE 5) TECH ASSISTANT HAS NO IDEA THAT THE PHONE EVEN HAS BACKUP ASST CAPABILITY!!!!!

 

THEN.....I GO TO THE LOCAL VZ STORE AND AM TOLD THAT IF I WANT TO CHANGE TO A DIFFERENT MODEL...WHICH MAKES PERFECT SENSE GIVEN ALL I WENT THROUGH....I WILL HAVE TO DO WHAT????? WHAT WAS THAT YOU SAY?

 

PAY $35. FRIGGING DOLLARS? BECAUSE YOU "UPGRADED" ME TO A PIECE OF {word filter avoidance}
?

 

SO I SAY....LET ME SPEAK TO THE MANAGER, BECAUSE I'M NOT GOING TO PAY YOU FOR HASSLING ME AND WASTING MY TIME. YOU EITHER SELL A PRODUCT YOU KNOW WORKS OR CALL IT EVEN

 

NO CHANGE. LET ME SPEAK TO YOUR MANAGER, NO CHANGE. LET'S CALL VZ CUSTOMER SERVICE. NO CHANGE. LET ME SPEAK TO YOUR MANAGER...NO CHANGE...LET ME SPEAK TO *your* MANAGER......OH HE'LL CALL YOU BACK MA'AM.

 

DID I GET A PHONE CALL? NADA.  {word filter avoidance}
THAT.

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Re: UPGRADE MY
SydneyK
Sr. Member
Sr. Member

Here is what I would do: Since you said your phone "arrived on Saturday," I'm guessing  you ordered it online. In the box should be a return label. Mail the Storm back this week. Don't order anything else just yet ... use an old phone for a week. The return will be processed (use the tracking number to keep on top of it), your account will be reset, and you can then order something else. I have never been charged $35 doing it this way.

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Re: UPGRADE MY
TallGuy1970
Member

 


SydneyK wrote:

Here is what I would do: Since you said your phone "arrived on Saturday," I'm guessing  you ordered it online. In the box should be a return label. Mail the Storm back this week. Don't order anything else just yet ... use an old phone for a week. The return will be processed (use the tracking number to keep on top of it), your account will be reset, and you can then order something else. I have never been charged $35 doing it this way.


 

Just wanted to ditto SydneyK's advice! I have done the same and had the exact same results. Getting upset and yelling at person after person (don't know for sure that's what happened, just guessing based on the OP's message and language used) isn't going to get you anywhere. Mail the phone back and do an upgrade a little later.

 

Cheers!

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Re: UPGRADE MY
elwil1
Member

I ditto everything re: blackberry storm.. Stay clear of this device. It freezes, needs battery pulls, has poor reception and lousy apps. I can have no bars on the storm while others in car talk over the Verizon net work continually. This phone is about a second generation smart phone meaning it was out of date when released. Verizon should remove all penalties if we are willing to upgrade to another phone on the Verizon net work... I can't wait to switch my two storms to a Droid or possibly an iPhone. The question now becomes will i stay with Verizon since they have been unable to service this piece of junk and won't let me trade it in for another phone without penalty. I am on my third storm.. it is a sub standard phone that Verizon would do well to drop from their line up.

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Re: UPGRADE MY
LCromwell
Sr. Member
I have the S1 and have had 1 replacement within 2 weeks of getting it. I have had no problems since. Yes I have to pull the battery 1 a day, no big deal. However it does make me wonder how come the I Phone and maybe other brands don't have to do this?
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