Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Unable to Connect. Reason: Failed to obtain an IP address
sv2146
Member

Hello people,

 

I am trying to connect to a WiFi connection at home (from where I send this message), yet my BlackBerry tells me that it is unable to connect. The connection has already been detected by the phone but it will not go through because it fails to obtain an IP address.  Do you know how can I obtain an IP address?

 

Thank you for your help

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Unable to Connect. Reason: Failed to obtain an IP address
StreetDocRN
Leader
Leader

Hi,

Just like connecting a computer to your network, you may have to reboot the Blackberry and maybe refresh the router.  Try unplugging the router and allowing it to reboot and do the same with your Blackberry.  If that does not work, make sure you typed in your router's password correctly.  This is usually the number one reason for failed connections to WiFi routers.  If all that fails, try temporarily turning off your router's security and see if you can connect.  If that works, then you have simply mistyped a character when typing the router's password.

Doc

View solution in original post

0 Likes
Re: Unable to Connect. Reason: Failed to obtain an IP address
StreetDocRN
Leader
Leader

Hi,

Just like connecting a computer to your network, you may have to reboot the Blackberry and maybe refresh the router.  Try unplugging the router and allowing it to reboot and do the same with your Blackberry.  If that does not work, make sure you typed in your router's password correctly.  This is usually the number one reason for failed connections to WiFi routers.  If all that fails, try temporarily turning off your router's security and see if you can connect.  If that works, then you have simply mistyped a character when typing the router's password.

Doc

0 Likes
Re: Unable to Connect. Reason: Failed to obtain an IP address
sv2146
Member

Thank you so much. It worked!

0 Likes