Unable to configure sync options with Desktop Manager

I have been using a Storm  9550 and syncing to outlook with the Desktop Manager.  I upgraded to version 601_b021_ and now when I click on "configure settings" I get a brief bar" the operation is in process"  which disappears.  It does not go on to the configure screen.  I have removed the upgrade and reinstalled the older version I had been using (600_b047_) but it is still not getting to the sync configuration page.  Any suggestions?

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Re: Unable to configure sync options with Desktop Manager
Contributor - Level 1

I have provided some information below that may help.


Step 1 – Un-tether the device and complete a soft reset on the device


-Pull the battery out for 2 minutes


-Place the battery back in


-Wait for the device to boot back up.


Step 2 – Clear the computers cache, cookies, temp files. ***Some cookies contain customized preference and logon information for previously visited websites. Once deleted, the website may prompt for this information again.


Step 2 – Restart the computer.


Step 3 – Close all open applications and launch Blackberry Desktop Manager


Step 4 – Tether the device


Step 5 – Try to access the sync settings once again (instruction below)


To configure the sync settings.