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Upgraded and Q10 does not work
Joyness
Newbie
‎03-23-2014 10:40 AM

I just upgraded my Q10. When prompted to restart the phone, I hit yes.  Took about 1/2 hour to access the screen but i had no functioning Hub nor did the phone work.  The two strengths of the BB. I took the battery out as the phone was getting hot! Now I only have the purple BB logo.  Help!

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  • Q10

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BJSalt
Newbie
‎03-24-2014 06:40 AM

SAME exact thing happened to me this morning, now the thing won't work other than the purple logo. Smiley Sad

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vzw_customer_support
Customer Service Rep
In response to BJSalt
‎03-26-2014 06:47 AM

Oh goodness, BJSalt! Thanks for letting us know about your experience as well. We are saddened to see this happened. Have you been able to get the screen to come back to life? If not, we would also need to explore warranty replacement options for you.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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vzw_customer_support
Customer Service Rep
‎03-25-2014 10:45 AM

Help is here Joyness! Let's get to the bottom of your equipment concerns. I verified this is not a known issue after updating your device. Is there any physical or water damage to your phone? Have you tried removing the battery then reinserting it back to the phone?

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Joyness
Newbie
In response to vzw_customer_support
‎03-25-2014 11:20 AM

I have already gotten great support when I called Verizon. Unfortunately they pronounced my BB dead and I should get one via warranty today.  But I see someone else posted with the same prblem after upgrade. So perhaps there is a problem with this upgrade. AN dyes i took out teh battery several times and it did not work.

Thanks!

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