I ended up wiping the device and it seems be back up to normal. Lost all the complimentary apps from BB. 
I've recently updated my Bold 9930 device to the new software and now the return/previous key will not work when I am in my mailbox. I have to hit the BB button and close each mail and folder that I am in. The return/previous key works in other apps but not in the messages/mailbox and its rather annoying and my device is blocked from downgrading. Am I missing something? I can't locate any settings that I can change. Any advice would be appreciated.
Hi chifan:
There isn't a setting to control what the back/previous button will do in specific menus. I would imagine that it's just a glitch. I have tested this on a Bold 9930, and it seems to work fine. Have you tried restarting your device? Pulling the battery seems to help with little glitches like these that one may encounter post-update. Give that a try. If it doesn't work, a wipe may be necessary.
Let us know any updates to your issue or what did/didn't work in your troubleshooting.
Regards,
MikeS_VZW
Follow us on Twitter @VZWSupport
I ended up wiping the device and it seems be back up to normal. Lost all the complimentary apps from BB.
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