Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Vertical scrolling doesn't work


I have BlackBerry 9630 for ~ 2 months. It worked quite well and I didn't have any issue with it.

I didn't upgrade or made any changes to it but today scrolling ball stopped to work properly. I mean I can scroll any application or menu horizontally but when I try to scroll it vertically it works only downward i.e. I can't scroll any list or application upward.

Hard reset didn't help.

Any idea how it could be restored?



Labels (1)
Re: Vertical scrolling doesn't work
Sr. Member

A couple of things could be going on here. One is that it might be a temporary software or freezing issue that be fixed by pulling the battery.


Second is that your BB Tour's trackball might be defective. There is a known issue with the trackball on the first batch of Tours that were manufactured. Contact technical support from a different phone, have yours with you, at 800-922-0204 or *611 from a different VZW mobile.