Visual VM issue since OS 10.2 update

[Slimak617]

No longer have nor can I download VVM app and I've been paying $299/for 2 yrs. Tech support supposed to call me back w/ solution 24 hrs ago. What's up?

[vzw_customer_support]

Let's work to resolve your concerns, Slimak617! When did your phone complete the update? What make & model Blackberry do you have? Finally, have you heard anything back regarding the issue yet? Please provide some additional information, so we can better help you identify how to resolve this matter.

MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Slimak617]

Made a second call to Verizon tech support. Still no solution. I just

texed the tech who was helping. I'm way late in doing so. I had given up

thinking I'd get a call back but maybe he'll answer my text. He gave me his

num direct.

On Sat, Jul 18, 2015 at 7:55 PM, Verizon Wireless Customer Support <

[Snn5]

Did you add the feature through the Products & Apps page in My Verizon?

BlackBerry Forums at CrackBerry.com

[Slimak617]

the feature was added 2 yrs ago by Verizon when I purchased phone. It

disappeared and would not download from Verizon app. 2 techs walked me

through it to no avail.

[Snn5 · Accepted solution]

According to various reports, the feature may have been pulled because Verizon wasn't able to implement VVM correctly.  However, i have heard of folks being able to use it, and Verizon's site for BB and VVM still says it is available and working.  Deactivating VVM and reactivating both on the phone and in My Verizon and having Vzw Tech Support reset the VVM on the account has been said to work.

[Slimak617]

awesome! I'm going to put that in a text to the tech and see if they will

walk me through. Verizon store no help. What you suggest makes sense.

thanks!

[Slimak617]

starring your email. will report one way or the other when we've made an

attempt:-)