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Volume Up button does not work (Bold 9930)

The volume up button on my BlackBerry Bold 9930 has stopped working all together.  I first noticed this when trying to adjust the volume on a phone call, but appears to be affecting other applications - Pandora, Tunein radio, etc. - that utilize the volume controls.  A Verizon rep inspected the phone and told me my best bet would be to take the phone to a store specializing in mobile device repairs.  I took the phone to UBreakIFix ( in Chicago and was told that in order to fix the volume key, a new motherboard would be required.  Has anyone else encountered the same issue? 

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