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When reset, BB Tour says i have an unread sms / mms message
fozzie33
Member

Whenever I do a battery pull, my BB tour shows that I have 1 to 3 unread sms/mms messages.

I search through all folders and it shows that all messages are read.... the only way i've gotten it to get rid of this, is to backup my Blackberry, delete the SMS and MMS folders, then copy back over the two folders from the backup.... this gets rid of the unread message icon, until my next reboot.

 

anyone else have this problem?

 

it isn't missed calls.... already checked that.

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Re: When reset, BB Tour says i have an unread sms / mms message
StreetDocRN
Leader
Leader

Hi,

Check out this thread and see if it helps.

Doc

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Re: When reset, BB Tour says i have an unread sms / mms message
fozzie33
Member

nope... tried that, nothing hidden that i see...

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Re: When reset, BB Tour says i have an unread sms / mms message
StreetDocRN
Leader
Leader

Hi,

Ok, see if this thread over in the Blackberry forums might help.  We'll figure this thing out...

Doc

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Re: When reset, BB Tour says i have an unread sms / mms message
sadie85
Novice

If you couldn't find it by searching this might work...I've used it with email messages but it's worth a shot!

 

 

 

In your SMS folder, go to options>general options, at the very bottom change keep messages to forever and save it. Then go back out to the folder and search again for unread messages.

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Re: When reset, BB Tour says i have an unread sms / mms message
fozzie33
Member

nope, nothing found....

as i said earlier...

If i delete all my SMS & MMS folders using Desktop Manager, and restart, the notification is gone, i can then restore the SMS and MMS folders and all is kosher until i pull the battery again for a restart.

 - Tim

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Re: When reset, BB Tour says i have an unread sms / mms message
StreetDocRN
Leader
Leader

Tim,

On your Tour, what version of OS are you using?  On mine I have v5.0.0.591 platform 4.2.0.284, which is Verizon's latest.  You can check by going to Options>About.

Doc

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Re: When reset, BB Tour says i have an unread sms / mms message
fozzie33
Member

Blackberry 9630

V 5.0.0.591 (Bundle 1059, platform 4.2.0.284)

 

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Re: When reset, BB Tour says i have an unread sms / mms message
StreetDocRN
Leader
Leader

Thanks...I'm going to check some stuff and I will get back with you on your problem. 

Doc

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Re: When reset, BB Tour says i have an unread sms / mms message
StreetDocRN
Leader
Leader

Tim,

Sorry I took a while to get back to you.  I have looked all over the internet and the most common solution comes up.  Go to your Messages folder and open it.  Press V and it will show your saved messages.  See if one of those messages is not opened.  If so, there is your problem.  Other than that, it must be a software problem.  I can only recommend backing up your infomation with Blackberry Desktop Manager and then wiping your device.  Then, reload your device's software and see if that clears up the problem once and for all.  Keep me updated...

Doc

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