I appreciate you taking the time to reach out to us. I'm sure you're eager to receive the BB 10.2 update. We have yet to announce a release date for the software update. You can definitely keep posted on products and services via VZW News; http://bit.ly/n5snpq.
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Considering how long the wait was for OS10.1 I'd advise not holding your breath. Blackberry will most likely have 10.3 (or better) in beta by the time VZW gets around to releasing 10.2
Not to pile on, but, that may unfortunately be true. The excuse for the delay in 10.1 was that Verizon techs had to finish "testing" it. Now I read this: http://www.usatoday.com/story/news/nation/2013/10/21/verizon-hhs-healthcare-site-fix/3144761/
So I wonder, will our BB device firmware upgrades now be on the back burner while the Verizon techs now work on the Obamacare website?