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Why do I have to re-enter my password to connect to e-mail?
jilrenee
Newbie
โ€Ž02-18-2014 02:55 PM

Fairly frequently I have to re enter my password to connect to my email accounts. . Anyone else? Know why?

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  • Z10

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jsanders
Enthusiast - Level 3
โ€Ž02-20-2014 05:57 AM

Nevermind, I see this is in the Z10 section now...

Try this, it has worked for myself and others:

  • Settings > Accounts. Tap the email account in question and delete it.
  • Reboot your Z10 (powered on, remove the battery and reinsert) or press and hold the top edge power button for about 20 ful seconds until the screen turns black and reboot begins.
  • Return to your Settings > Accounts and reenter your email account information.

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jsanders
Enthusiast - Level 3
โ€Ž02-20-2014 05:49 AM

jilrenee , on what model BlackBerry is this, and what OS release are you operating on?

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jsanders
Enthusiast - Level 3
โ€Ž02-20-2014 05:57 AM

Nevermind, I see this is in the Z10 section now...

Try this, it has worked for myself and others:

  • Settings > Accounts. Tap the email account in question and delete it.
  • Reboot your Z10 (powered on, remove the battery and reinsert) or press and hold the top edge power button for about 20 ful seconds until the screen turns black and reboot begins.
  • Return to your Settings > Accounts and reenter your email account information.
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