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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why does the Verizon App Says My PRIV is Unsupported?
rgray
Novice

I went to check my data usage for the phones on my account using the Verizon App. It states that my PRIV is unsupported. Looks like Verizon is dropping support for the PRV.@

Anyone else have this issue?

vzw_customer_support​ can you explain this? (probably not).

Screenshot_2016-10-26-22-16-46.png

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Re: Verizon App Says My PRIV is Unsupported
joey2007ua64
Novice

That bold text on the data hub is the device nickname you(or an account owner/manager) assigned to your device.  On mine I set the device nicknames to the names of the individuals using those phones, and those names appear exactly where you see UNSUPPORTED PRIV for each line in the my Verizon data hub on my phones.

The device nickname can be set to almost anything.  Go to the device tab, select your device, and then scroll down to Edit device nickname to change it.

Screenshot_20161027-103640.png

Screenshot_20161027-104007.png

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Re: Verizon App Says My PRIV is Unsupported
leewclark
Novice

No I am not having that problem at all. It is fully functional.

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Re: Verizon App Says My PRIV is Unsupported
joey2007ua64
Novice

That bold text on the data hub is the device nickname you(or an account owner/manager) assigned to your device.  On mine I set the device nicknames to the names of the individuals using those phones, and those names appear exactly where you see UNSUPPORTED PRIV for each line in the my Verizon data hub on my phones.

The device nickname can be set to almost anything.  Go to the device tab, select your device, and then scroll down to Edit device nickname to change it.

Screenshot_20161027-103640.png

Screenshot_20161027-104007.png

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Re: Verizon App Says My PRIV is Unsupported
rgray
Novice

*#@#$@! coworker messed with my phone. He supports company devices and knew what her was doing.

I feel stupid

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