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Why isn't my keyboard working?
dvogel001
Member

My phone seems to boot up but the keyboard is not responsive.  What should I do?  Can anyone recommend where I can swap out the keyboard but keep the rest of the phone (memory)...I am pretty sure it is all there.

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Re: Why isn't my keyboard working?
SuzyQ
Sr. Leader
Sr. Leader

If the keyboard is not responding, then your best bet is to rely on a full system backup (with BB this is something that can be done automatically so you always have a current backup of your phone's info) and get a replacement phone.

There may be repair shops that can swap out your keyboard, but honestly, you may be better off with a new phone.  Just my opinion...

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Re: Why isn't my keyboard working?
SuzyQ
Sr. Leader
Sr. Leader

If the keyboard is not responding, then your best bet is to rely on a full system backup (with BB this is something that can be done automatically so you always have a current backup of your phone's info) and get a replacement phone.

There may be repair shops that can swap out your keyboard, but honestly, you may be better off with a new phone.  Just my opinion...

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Re: Why isn't my keyboard working?
vzw_customer_support
Customer Support

dvogel001


I know how important it is to have a great working device. How old is your phone? Did you have our extended warranty or insurance plan?


ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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