hello good day!am in Nigeria, i just bought a verizon bold 9930 off amazon. the hotspot feature does not share network. connects well with laptop but laptop does not browse. please how do i get my laptop to browse via d hotspot. thanks

Well, you need to contact your service provider. This is a service issue and you don't have service from Verizon, so Verizon can't provide you with assistance.

Ensuring you have wireless coverage while traveling is important dr_slim. Prior to leaving the country did you ensure the account was set up for an international data plan? Depending on the calling plan you are currently on, you may have to add a seperate feature to allow you to use mobile hotspot. To ensure your account is set up correctly for mobile hotspot, please contact our Global Support Team at 908-559-4899. Thank You, MichelleL_VZW VZW Support Follow us on Twitter @VZWSUPPORT

ok... wa if i copy settings from his bold 9900 to ma 9930... do u think it will work?thanks so far

no i did not. my friend is using a bold 9900 from d same carrier as mine, he dd not subscribe to the hotspot plan. his is working perfectly.

Do you subscribe to a Hotspot plan from your carrier?

data is workin (BIS) but hotspot is not sharing data

When you "formatted" the device, you lost the Service Books that were likely there from the previous owner.You need to get a device that is natively supported by your service provider. That phone is not going to work for data in Nigeria.

thanks for the reply.the device is not on a verizon account.will getting a verizon account help?there was i time it worked on this very fone.i had just finish formatting the fone and loading a new os, then i started trying all settings. just can't recall what i pressed that made it work. bt after i restored the fone settings to earlier date, it ddnt work again.does the hotspot have a service book and is there anyway i can request for it.thanks

Is the device active on a Verizon account?If not, you will not be able to get data features to work on a Nigerian carrier.Many features (in particular data features) are controlled by Service Books on BlackBerry phones. Without the proper Service Books, you will not be able to get data features to work.Service Books are sent to the device from the carrier (service provider) once you have the proper BlackBerry (specific) BIS Data Plan. However, since that device is not supported natively on your service provider in Nigeria, you will not get the Service Books.You need to get a device that is natively supported by your carrier. Or switch to a platform other than BlackBerry. Or get a BB10 BlackBerry.

Why isn't the hotspot working on my bb 9930?

Ask a question

3.2M Members 9,451 Members online 268K Discussions 43.9K Solutions

An Accepted Solution is available for this post.

The OP is in Nigeria. He is not now or has he ever been a Verizon customer.

An Accepted Solution is available for this post.

tanx guys... sorry i have not replied ur mail since... not had d chance to.

i found out my friend was was been billed outside his bis... wich he himself ddnt/doesn't knw about...

tanx so much for d enlightenment, mine fone is and has bin working well.

tanx again

Add thoughts to the community

Start a new topic or ask questions in the open forum.

New conversation
Make a suggestion
Just for fun

Discussions

Mobile

5G / LTE Home Internet

Fios

Accessories

Entertainment

Level Up

Help

Tutorials

Archives

Add thoughts to the community

Browse discussions within categories