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Will a VZW store replace trackball on uninsured device?
SydneyK
Sr. Member
Sr. Member

My trackball stopped working last night, and dismantling and cleaning with alcohol didn't help. Since I'm tired of waiting for the Bold and my husband just bought me an iPad, I activated a regular phone and don't plan to upgrade in the near future. But I'd like to give my BlackBerry to someone else. If I take it to a store, do you think someone would replace the trackball? Otherwise, I can order a new part from cnn.cn for $8 ... has anyone here had any luck with that?

 

For those of you waiting for the Bold, the CSR today told me he knows nothing about a release date. Pretty much what I expected, but at least he didn't deny its existence, if that gives you any hope.

 

Thanks for your time!

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Re: Will a VZW store replace trackball on uninsured device?
Crackberry20
Novice

if you go to the store they will put a new one in for you for free they did for me 

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Re: Will a VZW store replace trackball on uninsured device?
Crackberry20
Novice

if you go to the store they will put a new one in for you for free they did for me 

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Re: Will a VZW store replace trackball on uninsured device?
SydneyK
Sr. Member
Sr. Member
Thanks, Crackberry20. I walked into the Verizon store today. Someone immediately greeted me, took my device in back, and came out less than 5 minutes later. My Berry is sporting a new stark white (and working) trackball. (I forgot how white they are supposed to be, not grimey gray like mine was). Verizon customer service rocks!
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