Wrong Voicemail Time Stamp
kahajose
Newbie

I live in New York, but I have a 323 Los Angeles #. I noticed recently that the voicemail timestamp is giving L.A. (Pacific) time. How can I change it so it gives New York (Eastern) timestamp?

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Re: Wrong Voicemail Time Stamp
Ann154
Community Leader
Community Leader

Is your service address changed to the New York location?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Wrong Voicemail Time Stamp
kahajose
Newbie

Yes, years ago. 

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Re: Wrong Voicemail Time Stamp
vzw_customer_support
Customer Service Rep

kahajose,


That would certainly concern me too! It's important that everything shows up the way you need it to. Let's make sure we solve this. What phone do you have? Has this always been the case or did this just start recently? Can you think of any recent changes to the phone?


AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wrong Voicemail Time Stamp
kahajose
Newbie

Hi Andrew! I have a Blackberry Classic. It hasn't always been like this. It started after an extended trip to California in May. Ever since I got back home to New York, the voicemail time stamp is still California time.

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Re: Wrong Voicemail Time Stamp
vzw_customer_support
Customer Service Rep

kahajose,


That makes a lot of sense. The phone may not be recognizing the home area for some reason. Let's see if we can fix that. Can you try turning the phone off and removing the SIM card? Go ahead and leave that out for a minute or two and then put the SIM back in and turn it back on.


AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wrong Voicemail Time Stamp
kahajose
Newbie

I tried that just now. Twice. And it did not work.

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Re: Wrong Voicemail Time Stamp
vzw_customer_support
Customer Service Rep

Hi Kahajose,


Thanks for the hardwork! The voicemail platform is going to be based on the area code of the number. If the number is Los Angeles number the voicemail will steer to a Los Angeles timestamp.


Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wrong Voicemail Time Stamp
kahajose
Newbie

That hasn't always been the case though and is illogical that it doesn't adjust to current time zone

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Re: Wrong Voicemail Time Stamp
USMC_Veteran
Enthusiast - Level 3

Does your phone have the correct time showing at the top? If not it might be in the actual VM settings. Call #8899 from a different phone if you can or 8009220204 so tech support can help.

Hope this helps

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