Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

backup assistant fail. help please!!!

so i just received my new blackberry and everything was going great. i activated it and it's up and running, but for some reason my contacts from my old phone didn't transfer over to my new one even though i downloaded back up assistant on my old phone. my old phone is also still up and running and has my contacts and everything, though i'm sure it can't place calls. my new phone can text, bbm and everything, but i'm just wondering if i missed some last step that does the transfer of contacts. thanks!

Labels (1)
Re: backup assistant fail. help please!!!

Did you ever run a backup on your old phone with BA?


login your myvzw and see what contacts are stored on vzw server and see..


If not just reactivate your old bb, run BA and then reactivate the new one