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bb 9650 update fail
bkrop
Member

Hi! My daughter tried software update overnight, failed BB locked, JVM 545 error on screen, update was unsuccessful, network connection lost during update. Any help would be appreciated. Thanks 

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Re: bb 9650 update fail
DionM_VZW
Verizon Employee

bkrop wrote:

Hi! My daughter tried software update overnight, failed BB locked, JVM 545 error on screen, update was unsuccessful, network connection lost during update. Any help would be appreciated. Thanks 


Great comments from the community. Thanks again!

 

bkrop, if this issue has yet to be resolved, let me know via a personal message. Thank you!

View solution in original post

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Re: bb 9650 update fail
Spiral
Sr. Member

bkrop wrote:

Hi! My daughter tried software update overnight, failed BB locked, JVM 545 error on screen, update was unsuccessful, network connection lost during update. Any help would be appreciated. Thanks 


Try following this tutorial on recovering a failed upgrade.  Good Luck.

 

Blackberry 101, Nuked OS

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Re: bb 9650 update fail
SoccerRef
Novice

Sounds like another failed OTA OS install. Always download any OS to your PC and install with BlackBerry Desktop Manager. That way, if anything goes wrong, you can start over or revert to your old OS.

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Re: bb 9650 update fail
DionM_VZW
Verizon Employee

bkrop wrote:

Hi! My daughter tried software update overnight, failed BB locked, JVM 545 error on screen, update was unsuccessful, network connection lost during update. Any help would be appreciated. Thanks 


Great comments from the community. Thanks again!

 

bkrop, if this issue has yet to be resolved, let me know via a personal message. Thank you!

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Re: bb 9650 update fail
SuzyQ
Sr. Leader
Sr. Leader

DionM_VZW wrote:

 

bkrop, if this issue has yet to be resolved, let me know via a personal message. Thank you!


I'm confused . . . the thread is marked as solved, yet the post marked as the solution is asking if the issue is resolved?  Isn't the post marked as "solved" the one that contains the solution (or should be?) 

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Re: bb 9650 update fail
StreetDocRN
Leader
Leader

The question from the OP must have been solved by the VZW employee after a PM.  I guess we will not know the answer...

 

Doc

 

PS..and no, don't PM me with the answer.

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Re: bb 9650 update fail
SoccerRef
Novice
Their system is flawed then. If this is a 'community supported' forum & you click on the 'solution' it is suppose to take you to the 'solution'. How is the community suppose to learn from one another? This is lame.
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