bb 9650 update fail

[bkrop]

Hi! My daughter tried software update overnight, failed BB locked, JVM 545 error on screen, update was unsuccessful, network connection lost during update. Any help would be appreciated. Thanks 

[Spiral]

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bkrop wrote:

Hi! My daughter tried software update overnight, failed BB locked, JVM 545 error on screen, update was unsuccessful, network connection lost during update. Any help would be appreciated. Thanks 

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Try following this tutorial on recovering a failed upgrade.  Good Luck.

Blackberry 101, Nuked OS

[SoccerRef]

Sounds like another failed OTA OS install. Always download any OS to your PC and install with BlackBerry Desktop Manager. That way, if anything goes wrong, you can start over or revert to your old OS.

[DionM_VZW · Accepted solution]

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bkrop wrote:

Hi! My daughter tried software update overnight, failed BB locked, JVM 545 error on screen, update was unsuccessful, network connection lost during update. Any help would be appreciated. Thanks 

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Great comments from the community. Thanks again!

bkrop, if this issue has yet to be resolved, let me know via a personal message. Thank you!

[SuzyQ]

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DionM_VZW wrote:

bkrop, if this issue has yet to be resolved, let me know via a personal message. Thank you!

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I'm confused . . . the thread is marked as solved, yet the post marked as the solution is asking if the issue is resolved?  Isn't the post marked as "solved" the one that contains the solution (or should be?) 

[StreetDocRN]

The question from the OP must have been solved by the VZW employee after a PM.  I guess we will not know the answer...

Doc

PS..and no, don't PM me with the answer.

[SoccerRef]

Their system is flawed then. If this is a 'community supported' forum & you click on the 'solution' it is suppose to take you to the 'solution'. How is the community suppose to learn from one another? This is lame.