Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Ask a question
Correct answers are available for this post.
blacberry8530 frozen on welcome screen
joef425
Newbie
‎07-27-2010 01:42 AM

bb 8530 is frozen on welcome screen.  i've removed battery several times and restarted but it's not working.  seems like the "ball" is frozen because i can't click on anything, but i'm able to move the cursor

Labels (1)
Labels
0 Likes
Reply
2 Replies
Correct answers are available for this post.
Re: blacberry8530 frozen on welcome screen
reallyniceguy
Contributor
‎07-27-2010 08:54 AM
I would recommend re installing the software on the device. Call verizon or take to store.
0 Likes
Reply
Correct answers are available for this post.
Re: blacberry8530 frozen on welcome screen
StreetDocRN
Champion
‎07-27-2010 01:14 PM
joef425 wrote:

bb 8530 is frozen on welcome screen.  i've removed battery several times and restarted but it's not working.  seems like the "ball" is frozen because i can't click on anything, but i'm able to move the cursor

Hi,

You can reinstall the operating system software to your device with Blackberry Desktop Manager.  If you connect your device to your PC with BDM installed, it may not recognize the Blackberry right off the bat, but go through the update process, it will work.  Somehow, your OS became corrupted, usually from a recent application that was added. 

Doc

0 Likes
Reply