yesterday my phone just like stopped working. the trackpad will work someplaces but i can't scroll when i click the blackberry button. i can't change the volume. i can't type certain keys. it's just going insane. help me.
Have you tried doing a battery pull? If that doesn't work, are you within the 1 year warranty period? You should take it into Verizon and show them the problem and see what they can do.
If you are still having problems, please reply to the private message that I am sending you. I will call you to provide troubleshooting assistance.
I am having the same problem, same scenario - no moisture, worked one minute and stopped the next. I have tried pulling the battery (multiple times). Help!
i had the very same thing happen to my phone. I TOOK it to the store , they did some troubleshooting on it, they told us to send it in. That was a bad idea!! I did exactly what the tech told me to do, i sent it in. They sent me back a REFURBISHED phone back to me , and SAID IT WAS NOT DEFECTIVE, AND CHARGED ME 299.00. FOR A REFURBISHED PHONE??? I INITIALLY GOT MY ORGINAL PHONE FOR FREE, AND NOW THEY ARE BILLING ME FOR A USED PHONE. i really dont understand why this has happened. i told them later on the phone i didnt want the phone and would return it , they refused , and i have been charged on this months bill.
if yu have insurance that might be a better way to go. i did have it , but thought the phone was defective like you. I feel a little bent and they didnt help me....... they took me for 299.00.
hope yu have a better expierence