blackberry not receiving email or accessing internet
KateO
Newbie

My Blackberry Bold 9650 is not receiving email from any of my 3 accounts and it is not accessing the internet. I know this happened once before. I ran the diagnostic for the under options - mobil network. But I don't remember what to do  next.

Please help.

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SuzyQ
Community Leader
Community Leader

Try a battery pull.

Make sure your mobile network settings are properly set (Manage Connections>> Mobile Network>> Data Services ON, network Selection to Auto, Network technology to IXEV.  Check your service status - it may be a network outage in your area.

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vzw_customer_support
Customer Service Rep

Hi there KateO!


Your Blackberry not receiving email just isn't right! Email access is so important so let's get you back into mobile data!

As always SuzyQ has provided excellent information! Hopefully these steps worked out! You can also stay up to date by processing a "Register Now"! Here are the steps:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=15842

Let me know if you're connected again!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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