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Re: blackberry services down??/
bikeguy
Newbie
‎12-23-2009 02:08 AM

Just called Verizon customer service and they said the same thing - Rim is having issues with it's servers again and it is affecting all providers, but not all phones.  Unfortunately I am one of the affected phones :smileysad:

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Re: blackberry services down??/
PayForService
Newbie
‎12-23-2009 02:17 AM

So now 2 out of the last 5 days, Blackberry devices send and receive no e-mail, plus inability to access web, messaging, etc.  That's 40% downtime!

 

Verizon customer service apparently feels its paying customers should not receive any bill credit for the $30+/month service not working at all for days at a time, because "it's Blackberry's fault."  While that's apparently true, we buy a service from Verizon and it's not being provided.

 

Verizon should be giving pro-rated credit on data plans to all affected users.  Verizon should then go get reimbursement from RIM, with which it has its own contract.

 

If enough customers call Verizon customer service and demand this, they will get the message.

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Re: blackberry services down??/
unlcejscott
Enthusiast - Level 3
‎12-23-2009 02:28 AM

Same issue here at 10:25 PM est...trouble most of the day...My brother also had trouble with his wife's Droid.  The unit was not receiving email

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Re: blackberry services down??/
CessnaPilot
Newbie
‎12-23-2009 02:35 AM

I have had trouble all day.  I bet this will be reported on the national news tomorrow!  Is this another Cyber Attack?

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Re: blackberry services down??/
KasRutkowski
Newbie
‎12-23-2009 03:27 AM

Mostly annoying. It seems to have happened when they put Bing on my phone. I really hate that it's a service book too. I'm afraid to delete it! Of course, maybe if I did that the **bleep** thing would work.

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Re: blackberry services down??/
Susan09
Newbie
‎12-23-2009 03:39 AM

I am in the same spot. Cant check anything. It is really annoying. I am paying extra money each month to have the internet etc. on my phone. I am not paying the extra money to have it down so I cant use it... has this ever happened before and if so how long was it down.

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Re: blackberry services down??/
KasRutkowski
Newbie
‎12-23-2009 03:43 AM

Susan09

 

It's been down once or twice in my memory. I use my BB constantly for work (and I mean constantly, I work with medical equipment and am never at my desk) and it's actually been a hinderance maybe once in the past six months. However it's NEVER lasted this long.

 

I am wondering if it has anything to do with Bing, but it appears to be an issue with blackberry and not Verizon itself.,

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Re: blackberry services down??/
TheOneAndOnly
Newbie
‎12-23-2009 03:49 AM

Ugh. And this couldn't have happened at a worse time, too.

 

How much you all wanna bet this won't get resolved until after Christmas?

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Re: blackberry services down??/
woyala
Specialist - Level 1
‎12-23-2009 04:10 AM

It's not only US, it is Worldwide because is not working for my friends from other countries.  And I concluded its apple sabotaging RIM servers so I'm sold and I'm ready to switch :smileyvery-happy:

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Re: blackberry services down??/
Jonnie
Newbie
‎12-23-2009 04:16 AM

Down here too since early afternoon - anything Internet: Google Maps, Ubertwitter, Berryweather, etc.  Maybe VZW will give us a credit for the outage... :robotsurprised:

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