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can't make phone calls on bb storm keypad
koalat36
Member

i can't make phone calls on bb storm keypad...i can only make calls from my call logs page and through my contact list...everything else works fine...please help!

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Re: can't make phone calls on bb storm keypad
Blacklisted
Member

How long has this issue been happening? Have you been able to make calls before?

My last question would be is have you tried a battery pull?

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Re: can't make phone calls on bb storm keypad
hhmsgold
Member

I had the same problem with my Storm 9530 and they had to replace it with a new phone.

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Re: can't make phone calls on bb storm keypad
Yammie
Member

I had the same issue with my first generation Storm, where the on-screen keypad wasn't working except for the zero. I had to get a replacement phone, only to have the same issue recur. I went back and found a tech who had just read an update on the same issue, and he fixed it.

 

The solution? change Language to English from English (United States) in Options, Language and Text Input, Language. I have no idea why this works, but it did for me. I hope it fixes your problem as well!

 

Bill

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Re: can't make phone calls on bb storm keypad
swelborn
Member

My phone did the exact same thing. The only way I can dial a number that was not in my contacts, was to put it in my contact list. This has been happening for the last month I believe.

 

My phone finally crashed this morning. I posted a thread of it a few seconds ago.

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Re: can't make phone calls on bb storm keypad
Zehan
Novice
Yammie has the correct fix for that. Alternately, you can change the portrait mode keyboard from "full qwerty" to "suretype" or "multitap."
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Re: can't make phone calls on bb storm keypad
stamperdog
Member

I had this problem starting in early November.  They wiped my phone & re-installed TWICE.  I was on the phone with BBerry as well.  Then they gave me a NEW Storm 1.  4 days later on a trip, the same thing happened.....keypad with just 5, 1, 0 & the voice mail speed dial.  and those numbers aren't in the right place.  There's only 1 letter on each key.  Never goes away.

 

While on the trip I bought a Storm 2 because I couldn't dial 911.  HAD to buy it as it was a safety issue flying with a DH with a new Pacemaker.  Three weeks later, THAT did almost the same thing.  Weird keypad would show up after dialing & then go away at the end of the call.  Fine to call, but not to pick up voice mail or anything with tones. 

 

Since I was in my 30 days, I couldn't take the chance that the new software upgrade would fix it so I changed to a DROID.  It's a gr8 phone.  Miss some of the BBerry stuff, but I'm adjusting.  It has lots the BBerry doesn't.

 

Good luck with the fix.  I hope they get it under control as they acted as if they'd never seen in b4 in early November.

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Re: can't make phone calls on bb storm keypad
basspicker
Member

I also got the strange looking keypad when I tried to access Voicemail the first time. I had to go to "Options", "Language and Text Input", "Keyboard Layout" and change to "QWERTZ". I accessed voicemail just fine, then went back through the above and changed the QWERTZ back to "Automatic".  I now have to have speaker phone turned on for password tones to be heard, then switch off speaker. Hope this helps....

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Re: can't make phone calls on bb storm keypad
anthonyn714
Member

THANK YOU!  What an easy fix.

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Re: can't make phone calls on bb storm keypad
athena9701
Member

Thanks!!! I am not sure why it works but it does. You saved me a major customer service hassle. :smileysad:

 

Thanks for the information!!!! :smileywink:

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