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can't roll down on screen, only up
redtees1
Newbie
‎11-11-2010 07:48 PM

I can't get to my messages.  I can only move the ball side to side, or up.  Tried taking the battery out, any other ideas?  has happened before but the battery trick has always worked.

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Re: can't roll down on screen, only up
StreetDocRN
Champion - Level 1
‎11-11-2010 09:30 PM

Hi,

Trackball problems are one of the biggest headaches for those devices that still have them, such as the Tour.  For a fix, turn your device off.  Then, place it on a hard surface such as a table.  Now, press down on the trackball while at the same time moving the trackball in different directions, ie, up, down, side-to-side.  Then, power back on and see if it works a little better for you.

Doc

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