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can't sign into verizon cloud

Verizon please help me!! Someone stole my phone and it didn’t back up or move over to my new phone because it was cancelled/locked so that whoever stole it couldn’t access my information. I have now lost all of my photos of my brother who passed away and I’m desperate for an attempt to recover them. 

Re: can't sign into verizon cloud
Customer Support

Hello, LindsayLaMothe. We terrible sorry to hear about the trouble you having with getting your important photos form the Verizon Cloud back up. We are going to send you a Private Note to assist you further.