Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

communication error when accessing Google

I have the Bold 9930 and have had it for two weeks.  The problems that I am having are the following:  Cannot access google searches without a communication failure error; cannot open emails and often cannot receive phone calls.

How do I resolve these problems?

Labels (1)
Re: communication error when accessing Google
Super User
Super User

Make sure your Mobile network service options are configured properly - Data services on, Mobile Network Verizon, Auto select mode, and Network technology 1XEV. 

Try dialing *228 option 1 to reset your network connection.