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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
does it reset contract if you activate a new line?
Shelbyb19
Member

I have an upgrade in late march and want to use it, but my phone won't even turn on let alone make a call. Does it reset my contract and therefore take away my upgrade if I activate an old phone I have saved from before?

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Correct Answers
Re: does it reset contract if you activate a new line?
vanessas_vzw
Verizon Employee

StreetDocRN- thank you for that information.  That is absolutely correct.  In addition,  you have the following options for activating a different wireless device on your number:

 

1.  Dial *228 (Send) and press option 1, when prompted, from the device you want to activate and listen for further instructions. Please ensure the wireless device you wish to deactivate is powered off.

 

2.  Sign in to “My Verizon” using your Account Owner user ID and password and click “Activate a Device” icon located under “Device” in the “I Want To” section of your home page. 

 

Thank you,

Vanessa

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Re: does it reset contract if you activate a new line?
StreetDocRN
Community Leader
Community Leader

Shelbyb19 wrote:

I have an upgrade in late march and want to use it, but my phone won't even turn on let alone make a call. Does it reset my contract and therefore take away my upgrade if I activate an old phone I have saved from before?


Hi,

No, the contract is renewed only if you buy a new device under the contract price.  Activating an old device will not reset your contract.  You can activate it from My Verizon.  Good luck.

Doc

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Re: does it reset contract if you activate a new line?
vanessas_vzw
Verizon Employee

StreetDocRN- thank you for that information.  That is absolutely correct.  In addition,  you have the following options for activating a different wireless device on your number:

 

1.  Dial *228 (Send) and press option 1, when prompted, from the device you want to activate and listen for further instructions. Please ensure the wireless device you wish to deactivate is powered off.

 

2.  Sign in to “My Verizon” using your Account Owner user ID and password and click “Activate a Device” icon located under “Device” in the “I Want To” section of your home page. 

 

Thank you,

Vanessa

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Re: does it reset contract if you activate a new line?
JohnB_VZW
Verizon Employee

Thank you StreetDocRN, you are correct in saying that activating a previously used phone will not renew the contract on the line or push out the upgrade eligibility. As you mentioned the contract is only renewed when upgrading to a new device at a discount price and accepting a new agreement.

 

You have the following options for activating a different wireless device on your number:

 

1.        Dial *228 (Send) and press option 1, when prompted, from the device you want to activate and listen for further instructions. Please ensure the wireless device you wish to deactivate is powered off.

 

2.        Sign in to “My Verizon” using your Account Owner user ID and password and click “Activate a Device” icon located under “Device” in the “I Want To” section of your home page. 

 

Hope this helps, please feel free to contact us back if you need more assistance.

 

John B

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