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downloading apps
jnrk
Member

i just recently got the blackberry curve and am having problems downloading some of the apps, Verizon apps or third party apps. I keep getting error message "uncaught exception". any suggestions?

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Correct Answers
Re: downloading apps
KinquanaH_VZW
Verizon Employee

Thank you for the information 

 

.

  1. From the Home screen, press the Menu button.

  2. Select Browser.

  3. Select Get Apps.
    Note If the VZStart page does not appear automatically, navigate to http://start.vzw.com.
    Note If the Get Apps option is not available, navigate: Menu button > Options > Browser Configuration then ensure Browser Identification is set to BlackBerry.

  4. Select the appropriate application.
    Depending upon device software version and hardware capabilities, the list of available applications may vary.

  5. Follow the step-by-step instructions to begin the download.
    Depending upon the application selected, the number of steps (e.g. license agreement, language selection, etc.) may vary.
  6. Ensure Set Application Permissions is selected (checked) then select Download.
    Note The application version may differ from the example shown.

  7. Ensure all permissions are set to Allow, press the Menu button then select Save.

  8. If presented, select Yes.

  9. Select OK.

 Once this is completed, simply power cycle your device. If you continue to have issues, we will need to speak with you to perform Trouble-Shooting.

 

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Re: downloading apps
StreetDocRN
Community Leader
Community Leader

Hi,

Usually, that error message goes away after you pull the battery out for a minute and then restart the device.  Hope this helps.

Doc

 

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Re: downloading apps
KinquanaH_VZW
Verizon Employee

Thank you for the information 

 

.

  1. From the Home screen, press the Menu button.

  2. Select Browser.

  3. Select Get Apps.
    Note If the VZStart page does not appear automatically, navigate to http://start.vzw.com.
    Note If the Get Apps option is not available, navigate: Menu button > Options > Browser Configuration then ensure Browser Identification is set to BlackBerry.

  4. Select the appropriate application.
    Depending upon device software version and hardware capabilities, the list of available applications may vary.

  5. Follow the step-by-step instructions to begin the download.
    Depending upon the application selected, the number of steps (e.g. license agreement, language selection, etc.) may vary.
  6. Ensure Set Application Permissions is selected (checked) then select Download.
    Note The application version may differ from the example shown.

  7. Ensure all permissions are set to Allow, press the Menu button then select Save.

  8. If presented, select Yes.

  9. Select OK.

 Once this is completed, simply power cycle your device. If you continue to have issues, we will need to speak with you to perform Trouble-Shooting.

 

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