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emails are delayed on Z10
oraclexml
Member

Every morning when I wake up I dont see any emails that I have received over night on my Z10. I have to restart the Z10. After that I will start receiving emails.

I have set my preference to "push", so that I can receive emails instantaneous. But right now, its very unreliable. Sometimes, during day time, it will stop receiving emails.

My emails are coming from Microsoft hosted exchange program at https://outlook.office365.com. My wife has an iphone 4s and she is using the same exchange and iphone 4S will receive all the emails instantly.

Can we get this fixed as soon as possible?

Ajay

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Re: emails are delayed on Z10
oraclexml
Member

I opened up a ticket with Blackberry support and they told me to use "Advanced" section while adding an email.

If I add the email without advanced option, mail server will "m.outlook.com" and that will work (but not all the time).

I had to use "Advanced Option" and MS-ActiveSync and use "outlook.office365.com" as the server name.

That resolved the issue.

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Re: emails are delayed on Z10
oraclexml
Member
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Re: emails are delayed on Z10
vzw_customer_support
Customer Support

Hi there oraclexml,

Making sure you stay connected via email is definitely important! I will be delighted to make sure we get to the bottom of this right away. I took a deep dive in to your concern and didn't see any other reports to us from our customers. Let's make sure we get this fixed.

Have you attempted to remove and readd your email account?

Here are the steps on how to do so.

Remove: http://vz.to/1aFJJZ3
Readd/Setup: http://vz.to/15YiIZh

Please retest and keep me posted.

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

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Re: emails are delayed on Z10
oraclexml
Member

I opened up a ticket with Blackberry support and they told me to use "Advanced" section while adding an email.

If I add the email without advanced option, mail server will "m.outlook.com" and that will work (but not all the time).

I had to use "Advanced Option" and MS-ActiveSync and use "outlook.office365.com" as the server name.

That resolved the issue.

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Re: emails are delayed on Z10
mpenn77
Member

I'm having the same issues but tied directly to my Yahoo account.  It seems like it's happening for all messages (text/picture) as well.

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