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got a 9850 and can't set up e-mail account, whats up?
Dubber17254
Newbie
‎12-09-2015 05:02 AM

I have a 9850 and cannot reach to server to set up an e-mail account. Help and thanks.

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Re: got a 9850 and can't set up e-mail account, whats up?
SuzyQ
Community Leader
Community Leader
‎12-09-2015 10:24 AM

Is the phone activated and working on your Verizon account?

I'm not clear on which server you are unable to connect to - Verizon's network, or your email carrier network?  What type of an email account is it you are trying to set up?

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Re: got a 9850 and can't set up e-mail account, whats up?
47seijar
Specialist - Level 2
‎12-09-2015 09:23 PM

You have to make sure Verizon adds the BIS data plan to our account. The newer BB10 devices don't use the BIS plan anymore, but legacy BlackBerrys still MUST have it.

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Re: got a 9850 and can't set up e-mail account, whats up?
vzw_customer_support
Customer Service Rep
‎12-11-2015 05:10 AM

I rely on my email daily Dubber17254, so I know how important it is to ensure you are able to set it up on your phone. When did you start experiencing issues with email? What type of email are you trying to set up on your phone (personal or business)? Have you ever been able to use email on this device before?



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MichelleS_VZW
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