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having trouble activating a phone!!!
henriksen2008
Member

I am trying to activate a different blackberry phone as mine got all wet. it automatically wants me to sign up for the corporate email service for 15 dollars more and i have no control over it. I am going to AT&T if this is going to be a persistant problem

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Re: having trouble activating a phone!!!
StreetDocRN
Leader
Leader

Hi,

Is the phone you are trying to activate one that you bought used?  If so, I will bet it was used on a Blackberry Enterprise System (BES) and it wants you to reactivate it the same.  I would wipe the new device and reload the software.  Then try to activate it and it should work.

Doc

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Re: having trouble activating a phone!!!
Butthead
Novice

If it was previously activated on a BES, it may still have the older security policies on the device. RIM can push out a blank service book that will solve that issue. A hard reset will not.

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