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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Correct Answer!
how do I change visual voice mail back to text
RONHAL44
Member
‎07-25-2016 12:31 PM

How do I change visual voice mail (trial offer) back to text voice mail?

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Correct Answer!
Re: how do I change visual voice mail back to text
vzw_customer_support
Customer Support
‎07-27-2016 12:54 PM

That is a great question and we can certainly get your phone back to your disired voicemail application, RONHAL44. Let’s gather some information before we begin so we know how to proceed. When you say “text voicemail” are you referring to premium visual voicmail? This is where you can see the voicemails in written format? Can you also clarify if your trial offer had the option to read voicemails and it was removed due to the trial expiring? What happens when you click on the voicemail option currently? For example, what options is it giving you to retrieve your voicemails?


AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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