i have a blackberry 9930 through work. i am gettin a failed to execute your last action. (-9) message when trying to sign into enterprise IM. any advice on how to fix this problem

[damets11]

any help with this would be appreciated

[vzw_customer_support]

damets11,

Hmm, that's odd! Have you recently changed your enterprise password? Have you tried to reset your device? Is everything else working ok? Do you have a data connection?

KarenC_VZW
Follow us on Twitter @VZWSupport

[47seijar · Accepted solution]

From the BlackBerry Knowledge Base KB17066:

Cause 1

Issues with the Instant Messaging client are preventing the login.

Resolution 1

Update to client software version 2.6.15. Download here.

Cause 2

BlackBerry Collaboration Service instance is in an Availability state of Standby.

Resolution 2

• Change the Availability state to Primary.

or

• Unassign and then reassign the Available Dispatcher instances.

Cause 3

After an SQL server outage the BlackBerry Collaboration Service and the BlackBerry Dispatcher were not communicating properly with each other.

Resolution 3

Restart the BlackBerry Collaboration Service.

[47seijar]

Continued:

Cause 4
The BlackBerry Collaboration Service, although running, is not able to finish loading.

Resolution 4

Review the BlackBerry Collaboration Service (BBIM) logs to determine the issue preventing the BlackBerry Collaboration Service from loading successfully. Once the issue is corrected, the device should be able to connect to the BlackBerry Collaboration Service.

Workaround

Make sure the formatting for the user name field is domain\username.