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international blackberry outage
rosydaisies
Member

I am currently in Buenos Aires and my blackberry tour has not been transmitting any data since Christmas Eve. Has anyone else had this problem? I don't think there is another outage at this time, just with my blackberry... help!!!!!

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Re: international blackberry outage
cstrait001
Sr. Member

 


rosydaisies wrote:

I am currently in Buenos Aires and my blackberry tour has not been transmitting any data since Christmas Eve. Has anyone else had this problem? I don't think there is another outage at this time, just with my blackberry... help!!!!!


 

No data outage back in the States since last week on 12/22 and 12/23. I assume you tried a battery pull? Call (800) 711-8300 to speak to a Global Support Specialist. If at all possible, call from a different phone than yours but have yours with you for troubleshooting.

 

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Re: international blackberry outage
bb-user
Member

Hey thanks for that suggestion on doing a battery pull!

 

I was having very similar problems (after downloading a few upgrades to my apps) around the same time as the original author of this thread, but in my case I was experiencing the problem entirely in the United States, not abroad.

 

I had no access to internet, my network diagnostic tests kept failing, and I couldnt even "ping" other IP addresses.  I browsed the  forums to see if there were any well known network outages (as a last resort, even though I had been experiencing my personal outage for the past 48 hours or so), before finally resigning myself to ultimately visit my local Verizon dealer on a service call. 

 

But then I read this specific thread and forgot I should have attempted a battery pull to completely reset my handheld unit.

 

Like poof!  That did the trick!  All my backed up email messages flooded into my Berry, I could surf the net, get access to my facebook, and other net enabled applications, etc.

 

Thanks!  You just saved me a time wasting trip to the serice desk at the mobile dealer!

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