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mobile hotspot
DaVinciBubble1

I just replaced my Blacberry and got off the phone with customer service and they said that my mobile hotspot was still active and should work but it doesn't . The assured me that nothing on my account changed. Please help.

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Re: mobile hotspot
vzw_customer_support
Customer Support

DaVinciBubble1,


I too enjoy using my mobile hotspot, so we want to make sure you can use yours. What model Blackberry do you have? Did this issue begin as soon as you switched to the new Blackberry? What exactly happens when you try to use your mobile hotspot?


LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: mobile hotspot
Snn5
Sr. Leader

What plan are you on?

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