new 8330 replacement has no internet app or bb world and doesnt get email
1stBB00
Newbie

hello i just had a replacement phone sent to me and when it was activated the phone has no icon for browser or bb world and i cant get email on the phone. please help

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Re: new 8330 replacement has no internet app or bb world and doesnt get email
jnestell
Contributor - Level 2

Call *228 option 1 again to register the phone.  It may not have finished registering.  If that does not work, do a battery pull.  Either of these two tasks will hopefully force the phone to make a 1EVX connection that will allow it to finish registering and finish the app/data download.

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Re: new 8330 replacement has no internet app or bb world and doesnt get email
nmchileman
Master - Level 3

To restore the data connection all you need to do is click on the Options icon then Advanced Options > Host Routing Table > press the menu button and select "Register Now".

 

After a few moments you should see the browser icon reappear. You should also have an icon for Email Settings. You'll click on that to set up your email from there.

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