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new classic, fully charged, wont turn on
Mr_Ambrose
Member

Received new Classic, charged fully overnight.

Tried to start 3 times, but "Activating SIM Card" message kept repeating.

After reading the instructions (what a concept!) I finally turned it off and called 877-807-464,6 and was told ready to activate new phone.

Old phone is now de-activated, but new phone won't turn on.

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Re: new classic, fully charged, wont turn on
47seijar
Sr. Member

I suggest going to your My Verizon page and switch devices to the new BlackBerry. Even if you're just re-entering the info, make sure it's all there and correct. You'll need the 16-digit SIM card ICCID number that's printed on the SIM card (in really tiny numbers). You might have to call Verizon and run through the info for the new Classic so a rep can enter it into the system from Verizon's end.

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Re: new classic, fully charged, wont turn on
vzw_customer_support
Customer Support

Mr_Ambrose,


We want to see you up & running on your device. Activations should be a fairly seamless change from one device to the other, apologes that it does not seem to be cooperating with you. The previous suggestion is a good step, is this still a lingering concern with your phone? Were you finally able to get it past that activations screen?


SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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