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no sound
Mgull
Member

I have no sound from the external speaker (like handset, or ring tones). I have the ear speaker, so I can hear callers, but no ringing. I've been living on Vibrate for all alerts. Any suggestions? I've re booted, tried to change ringtones, no sound. Blue tooth and headphone jack work.

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Re: no sound
vzw_customer_support
Customer Support

Mgull, you have reached out the right group to help out today. I don't want you to miss out on any phone calls if you don't have vibrate on. How long has this been going on? Was there any changes to the phone since this started to happen? Any kind of physical or liquid damage to the phone? What happens if you have a ringtone set and someone calls you? Does it just pop up with who is calling? Keep me posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: no sound
tradeintrick
Novice

trade it in and get $300 credit.

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Re: no sound
Mgull
Member

I called VSupport and helped. Found was a quirk with changing the volume when in Silent Mode.

I don't even know exactly what I did: while in Silent mode reset settings.

Seems to have worked. Will keep updated. Thank you

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