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pics and video format

Not all pictures show up in my folder. Everytime I take a video when I try to play it, it says unrecognized format.

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Re: pics and video format
Customer Support

Hello goodtymecharley! I can certainly help you today! My apologies for the trouble you're experiencing! What size SD Card do you have please? Did you use this in a previous phone before the Blackberry? You may want to backup your pictures first and then reformat the SD Card. For instructions click here: Please keep us posted! Thanks so much!


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